Walkin drive for CISCO TAC.
Last Date: Saturday (December 11, 2010)
Reference : rajeev5.kumar@aricent.com
Job Title: Network Support Engineer
Job Location: Gurgaon
Job Profile: Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised. Candidate will be a part of technical team that will be responsible for resolving trouble-tickets raised by users of the client’s product/service through phone, email or remote access.
Technology Domains supported within TAC:
- Unified Communications (CUCM, Unity, Multi-Service, IPCC).
- Network Security (VPN, ASA\PIX).
- Core Technologies (Switching, architecture, routing protocols, & WAN Access)
Qualification:
- Graduates in any discipline (Technical Degree holders desirable)
- CCNA Certification is Mandatory
Experience: 1 – 5 years.
Skills Required:
- Excellent verbal communications skills
- Prior troubleshooting experience
- Willing to work in 24*7 Support (Including night shifts)
- Prior experience of voice based technical support
- Knowledge and understanding of OSI model and networking protocols
- Knowledge of networking device worked on, if any
- Knowledge of networking products already worked on will be an added advantage
Note:
- Candidates will go through voice and accent training and product specific training before they start handling technical cases.
- Company will provide free pick & drop through Delhi-NCR.
Candidates meeting the above
Venue:
Aricent Technologies (Holdings) Ltd, (Campus)
#18/1, Ecozen, Outer Ring Road,
Panathur Post, Bangalore – 560087