Designation : Analyst / Sr.Analyst - CST
Job Location : Mumbai, Maharashtra, India
Job Description :
Provide technical assistance via phone, email and webex to clients for eProcurement tools
Proactively communicate issue status in a timely way. Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our Service Level Objectives (SLOs).
Efficiently and concisely document support calls/email support inquiries and resolution into the companys tracking system.
Filing Solutions and Problem Reports. Co-ordinating with various concerned departments to ensure the dynamic fixture of bugs and issues.
Perform special projects as requested by the Manager of Applications Training and Support.
Deliver product training courses to customers and internal staff.
Develop a strong professional rapport with assigned customer accounts to help build our business relationship with them.
Assist Sales and professional services teams in terms of trainings of products and troubleshooting.
Job Requirements :
2 - 7 yrs of relevant experience
Any Graduate
Reference Id : srimala.chandra@gep.com
GeP Solutions Pvt. Ltd
Job Location : Mumbai, Maharashtra, India
Job Description :
Provide technical assistance via phone, email and webex to clients for eProcurement tools
Proactively communicate issue status in a timely way. Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our Service Level Objectives (SLOs).
Efficiently and concisely document support calls/email support inquiries and resolution into the companys tracking system.
Filing Solutions and Problem Reports. Co-ordinating with various concerned departments to ensure the dynamic fixture of bugs and issues.
Perform special projects as requested by the Manager of Applications Training and Support.
Deliver product training courses to customers and internal staff.
Develop a strong professional rapport with assigned customer accounts to help build our business relationship with them.
Assist Sales and professional services teams in terms of trainings of products and troubleshooting.
Job Requirements :
2 - 7 yrs of relevant experience
Any Graduate
Reference Id : srimala.chandra@gep.com
GeP Solutions Pvt. Ltd