Job Designation : Technical Quality Analyst
Job Location : Noida
Job Description :
Job Requirements :
Walkin Details :
Date - 21st July'15
Time - 1.00 P.M. - 4.00 P.M.
Venue - Tech Mahindra, A6 Sector 64 NOIDA near Fortis Hospital
Job Location : Noida
Job Description :
- Conduct Transaction Quality Audits
- Conduct Ticket Data Analysis & Error Analysis
- Provide Transaction Quality Metrics
- Provide Feedbacks and suggestions for improvement
- Publish Dashboards at defined intervals
- Drive Quality Initiatives
- Provide data inputs to internal stakeholders
- Flexibility and Availability for any ad-hoc business requirement
- Ensure Confidentiality, Availability and Integrity of Data
Job Requirements :
- Any Graduate
- CCNA or CCNP certified.
- Should have 2-3 years of operational experience in technical support processes preferably international voice process.
- The candidate should have excellent problem solving capabilities and lateral thinking skills
- Willingness to work in 24 X 7 work environment
- Good Knowledge of Audit and Evaluation function
- Analytical bent of mind having Knowledge
- Ability to handle pressure and a natural go getter
- Understanding of the Business situation and capability to address issues
- Language Proficiency - Good command over English.
- Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis.
- QA/Coaching experience preferred.
Walkin Details :
Date - 21st July'15
Time - 1.00 P.M. - 4.00 P.M.
Venue - Tech Mahindra, A6 Sector 64 NOIDA near Fortis Hospital