Walkin Team Leader Job at shaadi.com Delhi

Job Designation : Team Leader

Job Location : Delhi

Job Description :
*Mentor and develop the team

*Responsible for Teams performance on operational Metrics

*Effectively manage shift operations

*Strong Knowledge and Experience on Operational Metrics. (CSAT,AHT, Shrinkage, Quality scores, Maintaining SLA, Attrition management Etc)

*Handling Escalation calls of Customers

*Track Customer Satisfaction & ensure closure of complaints

*Strong Rapport building skills with Team & stakeholders, manage attrition in the team

*Evolve more effective work process for improving customer interactions

*Constantly monitor & review performance metrics for achievement of objective

*To effectively manage Contact Centre operations for constant performance achievements

*Identify relevant training needs of agents & ensure effective implementation.

*Interface with IT/HR/ Training/Quality in order to improve the teams Performance



Job Requirements :
*Bachelors Degree (Minimum Graduation)

*2 years experience developing the above skills

*6 months experience as Team Leader in a domestic call center

*Fluency with general desktop productivity software

*Familiarity with web technology and comfortable with the Internet.

*Very strong verbal communication skills and writing skills.

*Clear diction and clarity in speech

*Extremely detail oriented and ability to organize.

*Problem-solving ability & creative - out of the box thinker

*Should be familiar with effective objection handling

*Fluency with general desktop productivity software


Walkin Date :
20th July to 24th July Mon - Fri between 11.00 am to 5.00 pm

Walkin Venue :
A-2, Okhla Phase - 1,
Next to Hyundai Service Centre,
Behind Crown Plaza Hotel,
New Delhi - 110020

Contact Person : Rohit Rajani

Contact No.: 022 30541856


Website : People Interactive (I) Pvt Ltd.