Job Designation : Implementation Consultant
Job Location : Bangalore
Job Description :
Job Requirements :
Reference Id : reshmi.sharath@replicon.com
Website : http://www.replicon.com
Job Location : Bangalore
Job Description :
- Engage and individually manage a large volume portfolio of key customer accounts
- Work closely with stakeholders within each customer account to identify their work flow processes and business challenges to create a Business Requirements document and project plan in regards to the successful implementation of their chosen Replicon solution
- Oversee the successful implementation/configuration of Replicons product suite for each customer account by working with an Implementation Specialist
- Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe
- Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action
- Work collaboratively with various internal team / individuals for the best interest of the customer (technical support, engineering, sales, etc.)
Job Requirements :
- Bachelors Degree or equivalent work experience in the software industry
- 6-10 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications
- Extensive technical account management & customer engagement experience
- Must have had hands on working knowledge of Implementation experience with business applications (e.g. SAP, Oracle, PeopleSoft)
- Excellent written & verbal communication skills
- Experience working with senior executive level personnel in customer accounts
Reference Id : reshmi.sharath@replicon.com
Website : http://www.replicon.com