HGS is a world leader in Customer Relationship and Business Process Management.HGS has a global footprint with 58 delivery centres in India, US, Canada, Jamaica, Philippines, Germany, Italy, Netherlands, France. Middle East and UK.
Position : Assistant Manager Workforce Management
Location : Chennai, India
Requirements :
- Any Graduate with experience in managing large teams. 4-6 years of overall experience.
- Candidate should have a minimum of 4-6 years of experience working in International BPOs in WorkForce Management.
- Hands on experience and proficiency in WFM tool Aspect 7.X is a must. IEX & Verint Impact 360 Knowledge will be a plus.
- Strong in WFM Productivity Metrics, Contact centre Operational dashboards, Capacity Planning.
- Hands on experience in Forecasting, Scheduling, Reporting & Real Time Management.
- Sound understanding of FTE and headcount computations.
- Experience in working with North American and Indian clients is a must
- Should possess excellent written & verbal communication skills
- Should be good in Ms Office, Access
- Should have experience in handling Team leaders and analysts.
- Should possess strong leadership skills - a team player & motivator
- Proven ability to communicate ideas and concepts clearly and concisely, while
- also being open to receiving feedback and direction as required
- Strong time management, communication and interpersonal skills
- Proven ability to work collaboratively on a multidisciplinary team
- Should be detail-oriented, able to work well under pressure and adhere to tight deadlines
- Must have the maturity and presence necessary to interact with Senior Management
- Strong Analytical skills and a penchant for Innovation
Last Date:5th December, 2014
Reference Id : naveen.kbk@teamhgs.com
