Job Designation : Assistant Manager
Job Location : Hyderabad
Job Description :
Job Requirements :
Job Location : Hyderabad
Job Description :
- Drives Basic Hygiene on the operations floor and build culture for the same
- Driving Cost Reduction Agenda in the Processes with Automation Opportunities, Productivity Enhancement Opportunities and Cross utilization of resources
- Assist the New Hires & Tenured Staff to meet the Productivity and Quality goals.
- Manage team and ensure quality and productivity targets are met and exceeded
- Motivate and engages team members and maintains attrition within thresholds
- Provide coaching and feedback to team members to enable them to improve their performance and focus on their career pathing and advancement within the organization
- Assist new hires such that they are productive on the floor in the shortest possible time frame
- Build systems to ensure no escalations and is prompt in responding to escalations
- Provide inputs to Leadership on process gaps that exist
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization
- Works independently with minimal direction and is very high on execution and adherence to timelines
- Takes initiative to understand the process and keeps himself updated on the important changes in the business and the Healthcare industry
- Builds strong relationship with onshore counterparts and support functions and utilizes the relationship to maximize the results for OGS
- Handles the MIS and reporting needs with accuracy and timeliness
- Is eager to take on more responsibilities and should be able to execute the adhoc tasks
Job Requirements :
- 5+ years of experience in the operational role with at least 2 years in TL/AM experience(preferably Claims Processing background)
- Team size 25 plus
- Shift timing 5.45PM
- People management experience & strong orientation towards customer service
- Highly organized and proactive; able to meet deadlines in a fast-paced environment
- Excellent oral and written communication skills
- Computer proficiency MS Office with knowledge of advanced excel and PowerPoint
